How Can We Help You?

Please use the form below to add one or more 'Items' to your request. If you have multiple issues to report, please fill out the form and click the 'Add Item' button to add each issue to your request. If an issue exists in more than one area of your home, please add a single 'Item' for the issue below. Please use the description field to identify multiple areas with the same issue. Once you have added all of your Items, please click the 'Submit Warranty Request' button to complete your Warranty Request.

Description of Item

Area of Home

Specific Item/Part

Does your issue qualify as an emergency? Show Details

Fire / Smoke / Electrical Sparks

Evacuate everyone from the home immediately
Call 911 from your cell phone or a neighbor's home.
Call 877-550-7926 during business hours (Mon - Fri 8AM - 5PM EST) to notify us of the issue.

Gas Leak (Excessive Gas Odor)

Do not turn on/off any appliances or switches.
Open windows in the home.
Evacuate everyone from the home immediately.
Call the emergency service number of your local gas company from your cell phone or a neighbor's home.
If you want to submit your request over the phone, please call 877-550-RYAN(7926) during business hours (Mon – Fri 8AM – 5PM).

Gas Leak (Slight Gas Odor)

Turn off the gas valve for the appliance(s) you suspect is leaking gas.
Call the emergency service number of your local gas company (if shutting off the valve does not stop the leak).
For service after hours, contact the plumbing contractor identified in your New Home Orientation kit.
If you want to submit your request over the phone, please call 877-550-RYAN(7926) during business hours (Mon – Fri 8AM – 5PM).

Water Leak (Outside Source)

Do not touch any electrical outlet or switch if you are in contact with water.
Protect your valuables - move any items that can be damaged by the water.
Try not to let the water stand; collect the water using a mop, bucket or towels.
For water in your basement:
- Verify your sump pump is operating.
- Check that all areaways and drains are clear of debris.

Plumbing Leak (Inside Water Source)

Turn off the valve for the water source. The valves are typically below the fixture (i.e., bottom-left of toilet, under the sinks, etc.)
If you cannot identify the specific source of the leak, turn off the main water valve.
For service after hours, contact the plumbing contractor identified in your New Home Orientation kit.
If you want to submit your request over the phone, please call 877-550-RYAN(7926) during business hours (Mon – Fri 8AM – 5PM).

Carbon Monoxide

Call 911 and evacuate everyone out of the home immediately.
If you want to submit your request over the phone, please call 877-550-RYAN(7926) during business hours (Mon – Fri 8AM – 5PM).

No Heat

No forced air heating source throughout the entire home (Partial home or singular area not getting heat does not apply)

Check following – Filter(s) are not blocked/dirty. Thermostat is on/has power and is set to heat. Panel breaker for furnace is not tripped. Condensate line is not clogged.
If you own a gas furnace, make sure the gas valve is open(parallel to the gas line) and the emergency shut off switch(red plate light switch) is on. If your unit has power but no pilot light, turn the emergency switch off for 1 minute, turn back on and allow 3 minutes to see if your unit is able to restart itself. Ensure the screws for the door are snug so the pressure switch is engaged.
If you own a Heat Pump (No gas, electric only) check to ensure the disconnect (exterior power shutoff) is in the on position. Reset the breaker on the furnace itself. Make sure the Heat Pump does not have any frozen lines.
Contact the HVAC contractor identified in your New Home Orientation kit. Provide the information from your troubleshooting steps and schedule a service visit. (If you are calling outside of normal business hours, leave a voicemail with your troubleshooting information, your address and the best number to contact you).
Notify the Customer Care Team by submitting an online warranty request or calling 877-550-RYAN(7926) during normal business hours (Mon – Fri 8AM – 5PM EST) so your emergency can be documented in your home file and your Warranty Team can be informed.

No Hot Water

No hot water flowing through your entire home (Individual supply line concerns does not apply)

Check the following – GFCI outlet is not tripped. Panel breaker is not tripped. Condensate line is not clogged.
If you have a tankless hot water heater, check the unit for any possible error codes to provide to plumbing contractor.
If you have a gas hot water heater, make sure the gas line is on (parallel to the gas line) and the emergency shut off switch(red plate switch) is on.
Contact the Plumbing contractor identified in your New Home Orientation kit. Provide the information from your troubleshooting steps and schedule a service visit. (If you are calling outside of normal business hours, leave a voicemail with your troubleshooting information, your address and the best number to contact you).
Notify the Customer Care Team by submitting an online warranty request or calling 877-550-RYAN(7926) during normal business hours (Mon – Fri 8AM – 5PM EST) so your emergency can be documented in your home file and your Warranty Team can be informed.

Details of your issue

Limit 250 characters per issue

Please attach an image of the area in question so that we may quickly diagnose and address your concern.

Tips:

At least 3’ away under normal lighting conditions.
Please ensure the image of your concern is clearly visible.

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