Upcoming Holiday Hours
NVR and Customer Care will be closed on Monday, September 5 in observance of the Labor Day Holiday.

We will respond to your Service Requests starting on Tuesday, September 6 when our offices reopen.
If you are experiencing a true emergency, please call 911. If you have an urgent service request at your home, please refer to your "New Homeowner's Orientation Material" for a list of appropriate service providers.
Upcoming Holiday Hours
Customer Care will be closing early on Wednesday, December 23rd at 5:00PM ET. Our offices will be closed on Thursday, December 24th and Friday, December 25th. We will also be closed on Thursday, December 31st and Friday, January 1st. All Service Requests will be responded to when the offices reopen on Monday, December 28th, and Monday, January 4th.

If you are experiencing a true emergency, please call 911. If you have an urgent service request at your home, please refer to your "New Homeowner's Orientation Material" for a list of appropriate service providers.

From our homes to yours, have a safe and enjoyable holiday!
Site Maintenance
The website will be undergoing maintenance on Wednesday, September 3rd from 9:00PM to 10:00PM Eastern Time. Parts of the website will be unavailable during this time period. We apologize for any inconvenience.
Attention: Buffalo, NY Homeowners
With the heavy snowfall that has been falling in your area, NVR, parent company to Ryan Homes wants to remind our homeowners of some precautions to take to help protect the critical systems of your home.

Click here for more information regarding these precautions.
Inclement Weather Alert
Due to inclement weather in our area, our Customer Care will be closing at 5pm EST today, March 5th. We plan to reopen tomorrow, Friday, March 6th at 7 am EST. If you live in an area affected by the inclement weather, there may be delays in scheduling service calls due to office closures.

If you are experiencing a true emergency, please call 911. If you have an urgent service request at your home, please refer to your "New Homeowner's Orientation Material" for a list of appropriate service providers.
Inclement Weather Alert
The severe weather on the east coast may impact the response to your request. Any service requests will be responded to as soon as possible. Please refer to our Severe Weather Preparation Guide to ensure your home is prepared for the upcoming weather event.
Upcoming Company-Wide Event
The Customer Care Center and Divisions will be closed for a company function on Friday, August 7th. All Service Requests will be responded to when the offices reopen on Monday, August 10th.

If you are experiencing a true emergency, please call 911. If you have an urgent service request at your home, please refer to your "New Homeowner's Orientation Material" for a list of appropriate service providers.
Phone Maintenance
Our Customer Care will be undergoing scheduled phone maintenance on Friday, June 13th from 7:00PM to 9:00PM Eastern Time.

We apologize for any inconvenience.

Site Maintenance
Our web request site will be closed for maintenance on Thursday, February 18th from 8:00PM to 12:00AM Eastern Time. We apologize for any inconvenience.

If you are experiencing a true emergency, please call 911. If you have an urgent service request at your home, please refer to your "New Homeowner's Orientation Material" for a list of appropriate service providers.
Home Warranty
At Ryan Homes, we are proud of the care and quality built into each of our homes.
We stand behind our homes and our warranty coverage provides our homeowners the peace of mind they expect.
Our Homeowner’s Warranty Manual explains our construction standards and what you can do to maintain the quality and performance of your home.
Home Care Tips
The Ryan Homes Natures Preserve Community in Twinsburg, Ohio
There is a water main break outside of the community. Please contact the city of Twinsburg for updates on the repair.

Click here for more information regarding cold weather precautions.
Inclement Weather Alert
PLEASE NOTE: If you live in an area affected by the inclement weather, there may be delays in scheduling service calls due to office closures and road conditions.

Click here for more information regarding cold weather precautions.
Service Requests
Have a question about your home? Click here to create a service request. One of our Customer Service Associates will get back to you promptly.

Emergency? Click here to view procedures and contact information you should use in the event of an emergency.

New Recall Notices
Please review our Recall Notices.

Review Frequently Asked Questions

Just Moved In?

Ryan Homes has provided excellent service to our homeowners for many years. We know your questions before you ask them! In this section, you can find answers to commonly asked questions from other homeowners.

Money Saving Tips

View tips to avoid costly damage to your home through proper care and maintenance.

Seasonal Tips

View recommended care and maintenance tips by season.

Moving into a new home is a lot of work. We can help. View our guide of helpful move-in tasks to help you get settled in your new home.


Below are examples of the information you can read about:

  • Verify all public utilities and services are setup in your name for your new home.
  • Register for manufacturer’s warranties to stay on track for service and maintenance.
  • View a list of helpful tools for basic maintenance around your new home.