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  • Did you know... The air filter in your heating and air conditioning system should be changed to maintain maximum efficiency of the system.


Appliances - Refrigerator

  • Clean the seals with warm soapy water to help maintain a tight seal around the doors of the refrigerator and freezer.

Appliances - Water Heater

  • To reduce the risk of sediment build up and promote efficiency in your water heater it is recommended that the appliance be drained once per year.

Attic & Crawl Spaces - Attic

  • Check that bathroom/dryer vent lines are not disconnected or leaking into the attic.
  • Check for pest intrusion and seal areas (not including vents) where insects or rodents can enter.
  • Check to ensure there are no obstructions from the soffit or ridge vents.

Electrical - Breakers and Outlets

  • Test the operation of the GFCI and AFCI breakers to ensure they are doing their job to protect you and your family.

Fireplaces - Gas/Direct Vent

  • Although the frequency of maintenance will depend on the use and the type of installation, a qualified service technician should perform a check-up prior to the beginning of each heating season.

Home Exterior - Brick *

  • Inspect the weep holes to ensure they are not blocked by landscaping or clogged with debris or algae.
  • Inspect caulking around exterior windows, doors, trim, j-channel, and vent pipes. Always remove caulk before applying new caulk.

Home Exterior - Gutters & Downspouts *

  • Keep gutters clean of debris that can cause overflowing or ice damming, which could cause damage to the house.

Home Exterior - Shutters and Trim *

  • Inspect caulking around window trim, door trim and garage door trim. Always remove caulk before applying new caulk.

Home Exterior - Siding *

  • Inspect caulking around exterior windows, doors, trim, j-channel, and vent pipes. Always remove caulk before applying new caulk.

Home Safety - Security System

  • The backup batteries must be replaced periodically and the system tested according to manufacturer's guidelines to ensure it is in reliable working condition.
  • The keypad and sensors should be cleaned carefully with a dry soft cloth. Do not spray water or any other fluid on the units.

Home Safety - Smoke Detectors

  • Your smoke detectors are powered via electricity, however they have a battery backup in the event the power goes out. The detectors and backup batteries should be tested monthly to ensure they are still functioning properly.
  • Keep dust off of the detectors by gently vacuuming the outside of the unit once a month.

Home Safety - Storm Preparation

  • Make sure any areaway drains and overflow drains are free of debris.
  • Make sure the sump pump outlet and sump pump are working properly. Check often.
  • Secure any loose patio furniture, umbrellas or trash cans that can be blown around.
  • Make sure there is nothing impeding or blocking water flow from the exterior down spouts and drains.
  • If the power does go out, contact the utility company immediately. With no power, the well, sump pump, or ejector pits will not operate. In this case, do not use the basement bath.
  • Fill some containers or a bath tub with water for regular water use. Each toilet will have enough water in the tank for one flush. You can remove the tank lid and manually fill with water to the fill line for additional flushes.
  • Gas cook tops will still be operational by using a lighter when you turn on the burners to the ignite position.
  • Unplug any exterior yard lighting fixtures plugged in to outlets.
  • Keep garage doors closed during the storm.
  • Monitor the rain water in the areaway.
  • Have emergency kit available with flash lights and batteries.
  • Contact Customer Service

    While drastic weather conditions and power outages are not covered by your warranty, if you should have questions or are in need of direction, please contact our Customer Care Center via phone (phone numbers below) or via an online request.

    Ryan Homes Customer Care (877) 550-7926
    NV Homes Customer Care (877) 507-0057
    Heartland Homes Customer Care (855) 583-6844
  • With a hurricane you can expect high winds and a great deal of rain. Please take the extra time to be proactive in preparing your home for this event. Please consider the following reminders:

HVAC - Ductwork

  • Have your ductwork professional cleaned once every two years to remove dust and other debris that collects due to normal traffic in your home.
  • If you have pets, you should have your ductwork cleaned annually.

HVAC - Heating and Cooling

  • Check air filters monthly and replace as needed. Do not operate your system without an air filter in position.

Interior Finish & Details - Caulking

  • Caulking in wet areas such as showers and tubs must be maintained by the homeowner regularly.
  • Inspect caulking around interior windows, doors, trim and stairways. Always remove existing caulk before applying new caulk.

Interior Finish & Details - Hardware

  • Apply a standard household "3-in-1" oil to lubricate hinges that may squeak or provide resistance when operating.
  • Hardware finishes can be cleaned easily and quickly with a soft cloth and warm, soapy water to remove fingerprints and dust.
  • Lubricate key holes and door lock mechanisms with a graphite spray to allow ease of use.

Plumbing - Faucets

  • Occasional cleaning of the aerators on your faucets (normally every three to four months) will allow proper flow of water. The city or municipality water department controls the overall water pressure.

Plumbing - Hose Bibs

  • All hoses should be disconnected from the hose bibs prior to the start of winter and especially the first freeze.
  • If applicable for your area, we recommend turning off the interior valve leading to the outside faucets, disconnecting the hose, and then draining the line completely.

Plumbing - Pipes and Drains

  • If a plumbing fixture is left unused, it should be turned on at regular intervals to replace evaporating water and to ensure that the trap barrier remains intact.

Plumbing - Sump Pumps

  • Clean the crock of the sump pump and lubricate the float every 3 to 6 months. It is the homeowner’s responsibility to keep sump crocks and pump clean and free of debris.

Roofing *

  • All roofing, flashing, roof vents and exhaust fans should be checked twice a year by a professional roofing contractor in order to maintain a good watertight condition.

Windows & Doors - Doors (Exterior)

  • Keep sliding door tracks clean for smooth operation and to prevent damage to the doorframe.
  • You may periodically apply a silicone lubricant on the bottom track once dry after cleaning.
  • Monitor drafts coming through your exterior doorways. Exterior door sills can be raised or lowered to eliminate drafts by turning the screws located on the bottom plate.
  • Make sure your exterior doors fit snug to the weatherstrip. You can loosen the two screws on the strike plate and move the adjustable plate in or out as needed for a snug fit with the door.
  • Lubricate key holes and door lock mechanisms with a white graphite spray to allow ease of use.

Windows & Doors - Doors (Interior)

  • Lubricate key holes and door lock mechanisms with a white graphite spray to allow ease of use.

Windows & Doors - Windows

  • Always lock windows when not in use to obtain proper seal to keep air and moisture from entering the home.
  • Windows are constructed with small holes called "weep holes" to allow water to drain from the windowsill. Weep holes should not be blocked by tape, caulk or debris to prevent them from draining properly.