Additional Resources
Ryan Homes is always available to answer questions about your home. We have a highly trained and dedicated service staff.

Prior to contacting us, you may want to review the items below to see if the answer to your question may be right here.

Standard Warranty Coverage

Recommended Maintenance Items:

By Area of your home

By Season

Money Saving Tips

Frequently Asked Questions


New Recall Notices
Please review our Recall Notices.




Service Request

Attention: Buffalo, NY Homeowners
With the heavy snowfall that has been falling in your area, NVR, parent company to Ryan Homes wants to remind our homeowners of some precautions to take to help protect the critical systems of your home.

Click here for more information regarding these precautions.
The Ryan Homes Natures Preserve Community in Twinsburg, Ohio
There is a water main break outside of the community. Please contact the city of Twinsburg for updates on the repair.
PLEASE NOTE: If you live in an area affected by the inclement weather, there may be delays in scheduling service calls due to office closures and road conditions.

If you are experiencing a true emergency, please call 911. If you have an urgent service request at your home, please refer to your "New Homeowner's Orientation Material" for a list of appropriate service providers.
Holiday Closing
The Customer Care Center and Divisions will be closed on Thursday, November 27th. All Service Requests will be responded to when the offices reopen on Friday, November 28th.

If you are experiencing a true emergency, please call 911. If you have an urgent service request at your home, please refer to your "New Homeowner's Orientation Material" for a list of appropriate service providers.
Upcoming Holiday Hours
The Customer Care Center will be closing early on Wednesday, December 17th at 5:00PM ET. Our offices will be closed Wednesday, December 24th and Thursday, December 25th. All Service Requests will be responded to when the offices reopen on Friday, December 26th.

If you are experiencing a true emergency, please call 911. If you have an urgent service request at your home, please refer to your "New Homeowner's Orientation Material" for a list of appropriate service providers.
Upcoming Company-Wide Event
The Customer Care Center and Divisions will be closed on Friday, August 15th. All Service Requests will be responded to when the offices reopen on Monday, August 18th.

If you are experiencing a true emergency, please call 911. If you have an urgent service request at your home, please refer to your "New Homeowner's Orientation Material" for a list of appropriate service providers.
Our Customer Care will be undergoing scheduled phone maintenance on Friday, June 13th from 7:00PM to 9:00PM Eastern Time.

If you are experiencing a true emergency, please call 911. If you have an urgent service request at your home, please refer to your "New Homeowner's Orientation Material" for a list of appropriate service providers.
The website will be undergoing maintenance on Wednesday, September 3rd from 9:00PM to 10:00PM Eastern Time. If you are experiencing a service emergency, select a Possible Emergency from this link to see our recommended procedures for that situation.

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