Additional Resources
Ryan Homes is always available to answer questions about your home. We have a highly trained and dedicated service staff.

Prior to contacting us, you may want to review the items below to see if the answer to your question may be right here.

Emergency? Click here to view procedures and contact information you should use in the event of an emergency.

Standard Warranty Coverage

Recommended Maintenance Items:

By Area of your home

By Season

Money Saving Tips

Frequently Asked Questions


New Recall Notices
Please review our Recall Notices.




Service Request

Attention: Buffalo, NY Homeowners
With the heavy snowfall that has been falling in your area, NVR, parent company to Ryan Homes wants to remind our homeowners of some precautions to take to help protect the critical systems of your home.

Click here for more information regarding these precautions.
The Ryan Homes Natures Preserve Community in Twinsburg, Ohio
There is a water main break outside of the community. Please contact the city of Twinsburg for updates on the repair.
The severe weather on the east coast may impact the response to your request. Any service requests will be responded to as soon as possible..
If you are experiencing a true emergency, please call 911. If you have an urgent service request at your home, please refer to your "New Homeowner's Orientation Material" for a list of appropriate service providers.
Upcoming Holiday Hours
NVR and Customer Care will be closed on Monday, September 5 in observance of the Labor Day Holiday.

We will respond to your Service Requests starting on Tuesday, September 6 when our offices reopen.
If you are experiencing a true emergency, please call 911. If you have an urgent service request at your home, please refer to your "New Homeowner's Orientation Material" for a list of appropriate service providers.
Upcoming Holiday Hours
Customer Care will be closing early on Wednesday, December 23rd at 5:00PM ET. Our offices will be closed on Thursday, December 24th and Friday, December 25th. We will also be closed on Thursday, December 31st and Friday, January 1st. All Service Requests will be responded to when the offices reopen on Monday, December 28th, and Monday, January 4th.

If you are experiencing a true emergency, please call 911. If you have an urgent service request at your home, please refer to your "New Homeowner's Orientation Material" for a list of appropriate service providers.

From our homes to yours, have a safe and enjoyable holiday!
Upcoming Company-Wide Event
The Customer Care Center and Divisions will be closed for a company function on Friday, August 7th. All Service Requests will be responded to when the offices reopen on Monday, August 10th.

If you are experiencing a true emergency, please call 911. If you have an urgent service request at your home, please refer to your "New Homeowner's Orientation Material" for a list of appropriate service providers.
Our Customer Care will be undergoing scheduled phone maintenance on Friday, June 13th from 7:00PM to 9:00PM Eastern Time.

If you are experiencing a true emergency, please call 911. If you have an urgent service request at your home, please refer to your "New Homeowner's Orientation Material" for a list of appropriate service providers.


Site Maintenance
Our web request site will be closed for maintenance on Thursday, February 18th from 8:00PM to 12:00AM Eastern Time. We apologize for any inconvenience.

If you are experiencing a true emergency, please call 911. If you have an urgent service request at your home, please refer to your "New Homeowner's Orientation Material" for a list of appropriate service providers.

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